strong77 Casino & Sportsbook FAQ

strong77 does not charge deposit or withdrawal fees. Your full deposit amount is credited to your account, and withdrawals are processed without deduction. However, your bank or payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may apply their own charges depending on your service plan and transaction type. For example, some banks charge a fee for third-party transfers; some e-wallet providers impose monthly limits or account fees. Check your payment provider's terms before depositing. strong77 displays any processor fees before you confirm a transaction, so you always know the final amount.

Yes, strong77 supports direct bank transfers from mobile banking, local payment, online payment, and e-wallet. When you initiate a deposit, select "Bank Transfer" and choose your bank from the dropdown. We provide a virtual account number unique to your strong77 profile. Transfer your funds from your bank account to that virtual account; the deposit is credited within one to two business hours, depending on your bank's processing time. Withdrawals also support mobile banking, local payment, online payment, and e-wallet direct transfers. Specify your account number and bank name in the withdrawal request, and funds are reviewed and sent to your account within our standard processing window. Bank holidays (Idul Fitri, Idul Adha, Imlek) may extend processing time.

Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) are games hosted in real-time by human dealers using physical cards, chips, and wheels. You view the dealer and table via multi-camera stream and place bets through our platform. Outcomes are determined by the dealer's actions and physical equipment. Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are automated games with spinning reels powered by certified random-number generators. You set your stake, spin, and the game determines the result mathematically. Live-dealer games require higher minimum bets and involve real-time interaction; slots allow flexible stakes and play at your pace. Both use certified random generators and fair-game mechanics published in our terms.

Free bets and free spins are promotional credits issued by strong77 to eligible users. Free bets can be used on sportsbook markets (Liga 1, Piala AFF, Champions League) or live-dealer tables; free spins apply to specific slot games. These credits appear in your account under a separate "Promotions" or "Free Credits" section, distinct from your cash balance. Terms apply: most free credits have wagering requirements (you must engage with them a set number of times before withdrawal), expiry dates (typically 7–30 days), and game restrictions (some free spins work only on certain slots). Check the promotion details when the credit is issued to understand all conditions. Free credits cannot be withdrawn as cash; only winnings from them may be eligible for withdrawal once terms are met.

You can adjust account preferences in your account settings. Change your email, mobile number, password, two-factor authentication method, and notification frequency. If you wish to pause activity on strong77, sign out and do not log in. Your account balance remains secure; no activity occurs without your login. strong77 does not offer automated pause or suspension tools that prevent login; account management is your responsibility. If you wish to permanently close your account, contact our support team; they will review your request, process any outstanding withdrawals, and close your account after compliance checks. Account closure is permanent, and you must reopen a new account to use strong77 again. For more information, see our legal notice

strong77 support responds to live chat inquiries within one to two hours during business hours. Email queries typically receive a reply within 24 hours on business days. During peak periods (Idul Fitri, Idul Adha, Imlek, major Liga 1 or Piala AFF events, or weekend holidays), response times may be longer due to high support volume. Urgent issues (account compromise, fraudulent transactions) are escalated for faster review. When you submit a support request, include your username, a clear description of your issue, and any relevant transaction IDs or dates. This helps our team resolve your query faster. If your issue is not resolved to your satisfaction, you may request escalation to our management team.

We at strong77 recommend enabling two-factor authentication (2FA) immediately after opening your account. You can choose SMS-based 2FA (a code sent to your registered mobile) or an authenticator app (Google Authenticator, Microsoft Authenticator). With 2FA enabled, login requires both your password and a time-limited code, preventing unauthorized access even if someone learns your password. Use a strong password with uppercase, lowercase, numbers, and symbols. Never share your login credentials, authenticator codes, or recovery codes with anyone. Log out after each session, especially on shared devices. Review your login history in account settings regularly and report any unfamiliar logins to our support team immediately. If you suspect unauthorized activity, change your password and contact support to review your account.